The Reservation area provides a comprehensive set of features to manage all aspects of the reservation and front desk operations efficiently. Below is a detailed guide on the different sections and their functionalities.

Reservation Desk

The Reservation Desk contains options that allow the management of reservations and related activities:

1. Manage Allotments: Allocate room blocks for specific dates or periods for tour operators, travel agents, or group bookings.
2. Manage Traces: Keep track of important notes and requests related to guest reservations, ensuring smooth communication across departments.
3. Manage Reservations: Access, view, and manage all active reservations in the system. You can edit, modify, or cancel reservations as needed.
4. History Reservations: View the history of past reservations, including completed and canceled bookings. This feature helps in maintaining a record of all reservation activities.
5. Make a Reservation: Create new reservations quickly, allowing for efficient booking for walk-in guests, phone inquiries, or online bookings.
6. GRC Print: Generate Guest Registration Cards (GRC) for guests, which are used during check-in for obtaining guest signatures and other required information.
7. IBE Reservation List: Access reservations made through the Internet Booking Engine (IBE). This option helps manage online bookings more effectively.
8. Meal Reservation: Manage buffet reservations for guests who are not associated with room reservations. This feature is available for walk-in guests as well as in-house guests, ensuring they can enjoy buffet meals.
9. Download Reservation List: Export the reservation list to your system for offline reference or reporting purposes.
10. Upload Reservation List: Upload reservation data from external sources, making it easier to integrate bookings from third-party systems.

Front Desk

The Front Desk section focuses on activities related to guest check-ins, check-outs, and other front office operations:

1. Managed Inhoused Rooms: Monitor and manage guests currently checked in to the hotel, including room status, requests, and services.
2. Quick Check-In: Expedite the check-in process for arriving guests, ensuring a smooth and efficient experience.
3. Update Traces Status: Keep the status of traces (guest requests or notes) updated to ensure all departments are informed about the guest requirements.
4. Guest Transport: Manage guest transportation requests, such as airport pickups, drop-offs, or local sightseeing tours.
5. Quick Check-Out: Facilitate a quick and hassle-free check-out process for departing guests.
6. Checked Out Rooms: Review a list of rooms that have been vacated by guests and are ready for cleaning or maintenance.
7. OTA Booking Management: Manage reservations coming from Online Travel Agents (OTAs) like Booking.com or Expedia, ensuring all bookings are accurately recorded and managed.
8. History Checked Out Rooms: Access a history of all rooms that have been checked out, providing insights into occupancy trends and guest turnover.

This guide provides an overview of the various features available in the Reservation area. Each function is designed to enhance the efficiency of reservation and front desk management, ensuring a seamless experience for both guests and hotel staff.