The Admin area in the Property Management System (PMS) is designed for administrators to manage various aspects of hotel operations, from room settings to guest profiles. Below is a detailed guide on the different categories available in the Admin area:
Room Management
The Room Management section allows for the configuration and management of all room-related settings:
- Room Areas: Define different room areas or zones within the property.
- Floors: Manage floor details, including adding or updating floor information.
- Room Categories: Create and manage categories for different types of rooms, such as Deluxe, Suite, or Standard.
- Room Types: Define specific room types, such as single, double, twin, etc.
- Inventory Items: Manage inventory items available in rooms, such as amenities, furniture, or electronics.
- Bed Types: Configure different types of beds available in the hotel, such as king-size, queen-size, or twin beds.
- Room Details: Enter and manage detailed information for each room in the hotel.
- Room Features: Define the features available in each room, such as air conditioning, sea view, or minibar.
Revenue Management
The Revenue Management section focuses on managing rates, payment modes, and budgeting:
- Room Rates: Configure room rates based on different criteria such as seasons, special offers, or guest types.
- Seasons: Define seasonal periods and adjust room rates accordingly.
- Manage Rate Codes: Create and manage rate codes for different room pricing structures.
- Meal Plans: Set up different meal plans offered to guests, such as bed and breakfast, half board, or full board.
- Payment Modes: Configure different payment modes available for guests, such as cash, credit card, or bank transfer.
- Budget Allocation: Manage budget allocations for different departments or operations within the hotel.
Housekeeping
The Housekeeping section allows for managing housekeeping-related tasks:
- Room Boy Details: Manage details of housekeeping staff responsible for cleaning and maintaining rooms.
- Out of Order Reasons: Define reasons for marking rooms as out of order, such as maintenance or repairs.
Sales and Marketing
The Sales and Marketing section manages settings related to sales channels, companies, and booking sources:
- Manage Companies: Create and manage company profiles associated with bookings.
- Assign Company Wise Contacts: Assign contacts to specific companies for easy communication.
- Assign Company Wise Markets: Allocate markets to different companies.
- Assign Company Wise Rate Codes: Assign rate codes specific to companies.
- Assign Company Wise Segments: Manage segments linked with each company.
- Manage Markets: Define different markets or segments relevant to the hotel’s sales.
- Manage Segments: Create and manage guest or booking segments.
- Booking Sources: Set up various sources of bookings, such as online travel agencies (OTAs), direct bookings, or travel agents.
- Booking Policies: Define policies related to bookings, such as cancellation policies, payment policies, and more.
- Company Approval: Approve or manage company profiles for bookings.
Posting Settings
The Posting Settings section is used to manage posting types:
- Posting Types: Configure different types of postings, such as charges, discounts, or rebates.
Laundry & Linen
The Laundry & Linen section allows for managing laundry-related settings:
- Laundry Item Categories: Define categories for laundry items such as clothes, linens, or towels.
- Laundry Items: Manage specific laundry items.
- Laundry Charge Types: Set up charge types for different laundry services.
Profit Center
The Profit Center section focuses on managing profit-related settings:
- Profit Centers: Define and manage profit centers, helping track revenue generated by different hotel departments.
- Profit Center Items: Configure items linked to profit centers.
Manage Guest Profile
The Manage Guest Profile section helps manage guest-related details:
- Manage Guest Profiles: Create and manage detailed guest profiles.
- VIP Levels: Define VIP levels for special guests.
- Visit Purposes: Set up different purposes for guest visits.
- Guest Information: Manage guest contact details and preferences.
- Guest Profile Merge: Merge duplicate guest profiles to maintain data accuracy.
Transport/Concierge
The Transport/Concierge section is designed for managing transport-related details:
- Transfer Modes: Define different modes of guest transfers, such as car, bus, or shuttle.
- Transfer Types: Set up transfer types like airport pickup, drop-off, or sightseeing.
Notifications/Alerts
The Notifications/Alerts section allows managing alerts and guest service types:
- Alert Types: Define types of alerts, such as maintenance alerts, guest requests, or reminders.
- Guest Service Types: Manage different types of guest services available.
- Traces: Set up traces or notes for specific guest requests or requirements.
General
The General section is for managing overall settings and configurations:
- Countries: Add and manage countries for guest profiles or company information.
- Currency Conversion: Set up currency conversion rates for billing and transactions.
- Departments: Define different departments within the hotel.
- Extensions: Manage extension numbers for rooms and departments.
- Nationalities: Define nationalities for guest profiles.
- Staff Details: Manage details of hotel staff members.
- Extension Groups: Set up groups for phone extensions.
This guide provides a comprehensive overview of the Admin area, helping administrators configure and manage various aspects of hotel operations. Each section is designed to ensure efficient management and seamless operation of different hotel functions.